Our Clients

We make sure our customers get the right product – and the best level of service – from our team of expert brokers.

Whether it’s offering sound advice or taking the time to find the best insurance policy, we’re constantly striving to make sure our customers get the same high levels of service – every time they call.

85% of new businesses that get in touch take out insurance with us 90% of our existing customers renew their insurance with us - year after year.

When asked for the reasons why our quotations were taken up we received the following comments:

  • “Know what you’re talking about, very helpful, very competitive pricing”
  • “Best value, but also felt we were getting the right product for us and very impressed with staff”
  • “The interest shown by yourself in our needs and the price and contents the policies include”
  • “Quotation taken up firstly because of price and secondly because of improved coverage over previous pearl insurance”
  • “Your insurance advisors are very professional and understood exactly what cover and options I required”
  • “You know my requirements, very efficient. Delivered on time, what you promise”
  • “Various options were explained to me clearly with no pressure to decide without careful thought. I was made to feel my business was valued with you, thanks!”
  • “Felt satisfied with quotation from reputable company, felt policy understood our needs as contractors.”
  • “Found being able to speak to someone over the telephone helped”
  • “Polite and helpful staff”
  • “You are GREAT! The only way to improve is to pay out of your own pocket! Joke!”
  • “As a new customer there isn't anyway that you can improve upon your service it was everything I needed. Thanks”

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